Terms & Conditions Of Vacate Cleaning Perth

Before booking or using our vacate cleaning services in Perth, please keep in mind to read our terms and conditions carefully. Engaging and booking our cleaning services means you agree to abide by these terms.

General

These terms and conditions apply to every user of our website. In case of any violations, we may take legal action accordingly. We also have the right to block and terminate the services in the context of any scam or illegitimate action.

Service Agreement

We offer professional vacate cleaning services in Perth for both commercial and residential properties.

Our experts provide the vacate cleaning services based on the checklist provided by clients and our general cleaning checklist. The client is required to share details about their property’s size, condition, and specific needs.

Pricing Details

The prices we have quoted are estimated and based on the average size of the property. Vacate Cleaning Perth has the right to modify quoted prices if:

• The property’s condition doesn’t match the initial details provided during booking.
• If extra services or tasks are requested beyond the original scope of work.

Booking and Payment

You can book our vacate cleaning services in Perth via phone, email, or an online enquiry form.

A confirmed booking is required before any vacate cleaning service is scheduled.

Clients are required to provide accurate details at the time of booking.

Payment terms will be communicated and agreed upon before the service.

Full payment is generally required upon the completion of the vacate cleaning service.

Additional charges may apply if extra cleaning work is requested.

We accept payments by cash, bank transfer, or credit card.

Failure to make the payment on time may result in additional charges or legal action.

Cancellations & Rescheduling

Cancellation and rescheduling requests must be made at least 24 hours in advance.

Late cancellation may incur a cancellation fee.

We appreciate early notice to help us manage bookings efficiently.

Changes are subject to availability and scheduling adjustments.

Access to Property

Clients must ensure clear and safe access to the property at the scheduled time.

All areas requiring cleaning should be accessible to the cleaning team.

If access instructions are required, they should be provided in advance.

We are not responsible for delays caused by restricted or unavailable access.

Any special access arrangements must be communicated before the service.

Property Condition

The property should be in a condition that matches the details provided at the time of booking.

Any significant difference in condition may affect the scope of work and pricing.

The cleaning team will assess the property's condition upon arrival.

Clients are encouraged to provide accurate information to ensure proper service delivery.

We are not responsible for any loss, damage, or theft of personal belongings left on the property during or after the service.

Complaints & Refunds

All complaints should be reported as soon as possible after the service is completed.

We aim to resolve all issues promptly and fairly.

Refunds, if applicable, will be assessed on a case-by-case basis.

Supporting details or evidence may be required to process complaints or refund requests.

We reserve the right to protect the service outcome before approving any refund.

Bond Back Guarantee

We aim to provide a high standard of cleaning to support bond return eligibility.

The guarantee applies only to the agreed cleaning services and scope.

Re-clean requests must be made within the specified timeframe after service completion.

The guarantee may not apply if the property condition differs from the original booking details.

Liability

We are not liable for pre-existing damage or wear and tear in the property.

Clients are responsible for securing fragile, valuable, or personal items before service.

We are not responsible for indirect loss or damage beyond our control.

Termination

We reserve the right to terminate services if unsafe or inappropriate conditions are present.

Services may be stopped immediately if access is denied or payment terms are not met.

Either party may terminate the agreement with prior notice as per policy.

Changes to Conditions

We may update or modify these terms and conditions at any time.

Clients will be informed of significant changes where applicable.

Continued use of our services indicates acceptance of updated terms and conditions.

When you choose to use vacate cleaning services Perth, you agree to our Terms and Conditions and acknowledge that all cleaning services will be carried out as per the agreed scope, pricing, and policies outlined in this document.